COVID-19 Booking Terms & Conditions updated December 2020
During these unprecedented circumstances, we have updated our Booking T&Cs (in particular our cancellation policy and arrival time) as follows.
Please read through the below policy updates in conjunction with our Standard Booking T&C’s in full, as found below.
As per our Standard Booking T&Cs, your booking is confirmed by the receipt of a non-refundable deposit (or full payment if arrival date is less than 6 weeks).
If your final balance has not yet been paid, then please pay on or before the due date. You may cancel at this point but you will forfeit your deposit. We will refund the non-refundable amount paid if we successfully re-book the period, less a 10% administration charge.
If you have followed the advice on our standard Booking T&Cs (provided at time of booking) and chosen to take out holiday cancellation insurance, then we will be happy to assist you with any documentation required.
Cancellation made less than 6 weeks prior to rental period due to:
- Government enforced lock-down (ie. no non-essential travel, stay at own home etc) - You will receive a full refund of all monies paid, or the option to move to another date later this year or defer to 2021.
- If you need to cancel your holiday because you have contracted Coronavirus, need to self-isolate or advised not to travel by a doctor - Unfortunately, you will not be entitled to a refund (you may be able to make a claim on your travel insurance), but we will do everything we can to change your holiday to another date later this year, or defer your booking to 2021, subject to availability.
Cancellation made 48 hours or less prior to rental period
- No refund (unless for a new Government enforced lock-down announced within this timeframe), see above.
Transfer of booking to alternative dates
Subject to availability, it will be possible to transfer your booking to another date up to and including dates in 2021. These will be accepted on the following basis:
- Transfer can only be made once.
- The rate for the new dates will apply.
- Remaining balances must be paid by the new due date and we reserve the right to amend this timeframe back to 6 weeks (as per standard Booking T&Cs).
- Cancellation of the new booking will be made as per the prevailing cancellation policy at the time of cancellation (we reserve the right to revert back to our standard Booking T&Cs).
What happens if one of my party becomes ill before, during or after our holiday?
- If you or a member of your party becomes ill two weeks prior to your holiday, whilst on holiday or two weeks post-holiday you MUST follow the latest NHS guidance - https://www.nhs.uk/conditions/coronavirus-covid-19/ Please also ensure that you contact us immediately so we can discuss/arrange the next steps.
- If self-isolation is required, it must be undertaken at your permanent residence; self-isolation is under no circumstances permitted at 2 Old Dairy Court and anyone who does not respect this policy will be asked to leave immediately.
We reserve the right to cancel your booking at any time due to health and safety concerns. If we have to take this difficult decision, we will offer you a full refund or the opportunity to rebook for a later date.
Change of arrival time at 2 Old Dairy Court, now 4pm
We have been advised to allow our cleaner at least 2 hours before they enter Old Dairy Court following departing guests, therefore the 4pm arrival time allows them additional time to clean the property thoroughly following the new hospitality industry cleaning guidelines from the government.
No mid-term clean or change of linen/towels will be available.
Self-Catering Holiday Accommodation Standard Booking Terms and Conditions
Please also read the amendment to this policy (as above): COVID-19 Booking Terms & Conditions (October 2020)
Thank you for choosing our cottage for your holiday. These terms and conditions are to protect both you (the Hirer) and us (the owners) and we request you to read them carefully. If you accept them and wish to make a booking please complete the Booking Form and return to the address provided. You can contact us by telephone with your details and we will reserve your chosen dates for you for seven days to allow you time to send us the deposit and completed Booking Form.
The Hirer (who must be over 18 years old) and all other members of your party as notified by you are entitled to occupy the property for short-term holiday let only. The Contract is effective once the Booking Form has been received along with the deposit and our written confirmation of acceptance has been sent. The Contract is subject to English Law and the jurisdiction of the English Courts.
Deposit and Payment
A deposit of 20% of total period booked is payable immediately to reserve your booking (this amount is non-refundable), the balance to be paid 6 weeks before the rental period. This allows us time to re-market the week/s should you need to cancel.
Bookings made within the 6 weeks to hire period are to be paid in full at time of booking and are non-refundable.
However, in the event of cancellation, we will refund the non-refundable amount paid if we successfully re-book the period, less a 10% administration charge.
Payment can be made securely online by card, direct bank transfer or by cheque.
Holiday Let Periods
The property and car park space is available from 4pm on the day of arrival, unless agreed otherwise, and both must be vacated by 10.00am on the day of departure.
Weekly Breaks (7 nights) commence Saturdays
Weekend Breaks are for 3 nights commencing Fridays
Midweek Breaks are for 4 nights commencing Mondays
Note: We do offer weekend and midweek breaks but these are not always available so please do contact us for confirmation. Any alternative requests to the short break periods we will try and accommodate.
No more than a combination of 4 adults/children may occupy the property plus infant cot.
Bookings are not transferable to another party unless otherwise agreed in writing.
Accommodation & Care
The use of any equipment or facilities at the property which is not in our ownership is at the risk of the Hirer. We will not accept responsibility for loss or injury to Hirers or third parties or to loss or damage to belongings or vehicles whilst at the property.
Hirers are expected to take all reasonable care of the property and its furniture, pictures, fittings, contents and effects in or on the property. In the event that breakages occur, please let us know about it before you leave. The Hirer is bound to reimburse the owner for replacement or repair.
All facilities, equipment, utensils etc must be left clean as found on arrival. The property is to be left clean and tidy on the day of departure.
For stays of 2 weeks or more we offer the service of a mid-term clean and/or bed linen/towel change. This is not a deep clean as provided on changeover of Hirer but “freshens” up the cottage for the next part of your stay. No personal items or effects will be moved while this takes place. Cost detailed on Booking Form.
We do not ask for a damage deposit to be paid pre hire period, however we reserve the right to invoice the Hirer within seven days of departure for exceptional damage, missing items or excessive cleaning costs.
All bed linen, bath/hand towels (not for beach use) relevant to occupancy (one bath and one hand per person), tea towels and dish cloths are provided within the tariff quoted with the exception of travel cot bed linen and towels for baby (Hirer to bring own). Please bring your own beach towels.
On departure all windows and doors must be checked and securely locked. Property keys must be returned to Keys Holidays office in Sheringham or the organised key safe and the key safe locked securely. In the event that keys are not returned, then a charge will be incurred by you, the Hirer to cover locksmith costs to change locks and replace keys.
Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions as provided by the service provider. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi. You assume all responsibility and risk for the use of the service. Parents who wish to allow their children access to and use the Website/Wi-Fi services should supervise such access and use. It is therefore your responsibility to determine which services are appropriate for your children. We cannot be held responsible for inappropriate content download or for disruption to the internet service brought about for reasons beyond our control.
Tariff is inclusive of heating and electricity costs.
Pets are not allowed throughout the property.
Smoking is not permitted throughout the property under any circumstances.
These terms do not affect your statutory rights as a consumer.
Using Your Personal Data
The Owners will collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can:
- Reply to any requests/queries for information/issues that you ask us relating to your inquiry/booking/stay
- Cross check any information that we receive with that held on our database
- Send you information on our holiday accommodation
We will not share personal details with any third party.
We strongly recommend that guests have their own travel insurance to cover cancellation and personal effects.
Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for the purpose of necessary repairs or maintenance, or in a case of emergency.
We try our utmost to ensure that your stay at 2 Old Dairy Court is an enjoyable and memorable one. However, sometimes errors and oversights are made even with the best will in the world. Therefore, should there be any cause for complaint during the hire period of the property we would like you (the Hirer) to notify us, to allow time to rectify the situation as soon as possible. Any serious problems or dissatisfaction must be confirmed in writing.
If you have enjoyed your stay in Old Dairy Court, we would be pleased if you could recommend us to your friends.
We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted immediately. Please check the latest information posted herein to inform yourselves of any changes.